VENDOR ONBOARDING POLICY

Panun Cart Pvt Ltd © 2025

1. Introduction

Panun Cart Pvt Ltd (“Panun Cart”, “Company”, “We”) provides a multi-category e-commerce marketplace for local vendors, artisans, brands, manufacturers, and service providers. This Vendor Onboarding Policy outlines the rules, onboarding requirements, documentation standards, and operational obligations for all sellers onboarding on our platform.

By completing registration, submitting documents, or listing products on the platform, the vendor agrees to comply with this policy.

2. Eligibility Criteria for Vendors

To onboard on Panun Cart, a vendor must:

1. Be at least 18 years of age.

2. Own or legally represent a business entity.

3. Have the legal right to sell the products listed.

4. Provide all mandatory documents in verified soft copy form.

3. Mandatory Documents (Soft Copy Only)

All vendors must upload the following documents through the vendor onboarding portal:

A. Personal & Identity Verification

Aadhaar Card / Passport / Voter ID

PAN Card (Individual or Business PAN)

B. Business Verification

GST Registration Certificate (if applicable)

Business Registration Document:

MSME/Udyam Certificate OR

Shop & Establishment Certificate OR

Company Incorporation Certificate (if a company)

C. Address Verification

Office/Business Address Proof (Electricity bill / Rent agreement / Utility bill)

D. Financial Details

Bank Account Details for settlement (Account Number, IFSC, Bank Name, Account Holder Name)

Cancelled Cheque / First Page of Passbook

4. Onboarding Fees & Platform Commission

A. Registration Fee

₹100 Non-Refundable Registration Fee is mandatory for account creation and verification.

B. Platform Commission

7% commission will be charged on every completed and delivered order.

Commission is deducted automatically before settlement.

(Panun Cart reserves the right to revise commission rates with prior notice.)

5. Product Listing Requirements

Vendors must ensure that all product listings:

Are original and not plagiarized.

Include accurate descriptions, specifications, pricing, and available stock.

contain high-quality images.

Comply with all applicable laws (legal, FSSAI, cosmetic rules, copyright, etc.).

Vendors are fully responsible for the authenticity and legality of all products.

6. Quality Standards

Vendors must adhere to the following guidelines:

Products sold must match the description and photos 100%.

Counterfeit or replica products are STRICTLY prohibited.

Damaged, defective, expired, restricted, or illegal items are not permitted.

Packaging must be secure and professional.

Panun Cart may remove or suspend vendors failing to meet quality standards.

7. Inventory Management

Vendors must:

Maintain accurate stock levels.

Update unavailable items immediately.

Ensure timely pickup readiness when an order is placed.

Repeated cancellation due to stock unavailability will attract penalties.

8. Order Processing & Shipping

Vendors must prepare orders for pickup by Panun Cart’s delivery partner OpenBooker Delivery within the instructed time.

Delays in pickup preparedness may affect vendor rating.

Vendors must not dispatch orders outside the official channel.

9. Return, Refund & Exchange Policies

Vendors must comply with Panun Cart’s platform-wide policies:

Categories like Beauty & Personal Care: No returns accepted.

Other categories follow the platform’s standard Return/Refund system.

Refund decisions for International Orders depend solely on the supplier and may take 10–30 days.

Vendors must honor approved return/refund cases as per policy.

10. Settlement & Payments

Payments to vendors are processed after deducting applicable fees, commissions, TCS, and charges.

Settlement cycle may vary from 3–7 working days after successful delivery.

Vendors must ensure accurate bank details.

Panun Cart is not responsible for settlement delays caused by incorrect vendor bank information.

11. Vendor Conduct & Legal Compliance

Vendors must:

Follow all Indian e-commerce, tax, and consumer laws.

Ensure GST compliance where applicable.

Cooperate with audits, KYC checks, and verifications when requested.

Non-compliance may result in temporary or permanent suspension.

12. Termination & Suspension

Panun Cart may suspend or terminate a vendor account if:

Fake documents were submitted

Illegal/restricted products were listed

Customer complaints exceed acceptable standards

Vendor violates policies repeatedly

Fraudulent activity is detected

All decisions by Panun Cart are final and binding.

13. Data Privacy

Vendor data is stored securely as per our Privacy Policy.

Panun Cart may use vendor details for verification, settlements, and compliance purposes only.

14. Policy Updates

Panun Cart reserves the right to update this policy anytime. Vendors will be notified through email or dashboard alerts.

15. Contact

Email: partnerwithus@panuncart.com