Grievance Redressal | Panun Cart Pvt Ltd
At Panun Cart Pvt Ltd, customer trust and satisfaction are our highest priorities. We are committed to resolving complaints and concerns in a fair, transparent, and timely manner. This Grievance Redressal Policy explains how users can report issues related to orders, payments, services, or platform experience.
🛒 Scope of Grievances
Customers, sellers, or users may raise grievances related to:
Order or delivery issues
Payment or refund concerns
Product quality complaints
Seller or service-related disputes
Platform misuse or policy violations
Account or technical issues
📩 How to Raise a Complaint
Users can submit their grievance through the following channels:
📱 WhatsApp Support: +91 60063 27063
🌐 Website: www.panuncart.com�
📧 Email: support@panuncart.com (update if different)
When submitting a complaint, please include:
Order ID (if applicable)
Registered name & contact details
Clear description of the issue
Supporting screenshots or documents (if available)
⏱ Resolution Timeline
We aim to address complaints promptly:
Acknowledgement of grievance: within 24–48 hours
Initial review and response: within 3–5 working days
Final resolution: within 7–15 working days, depending on the complexity of the issue
🧑💼 Grievance Officer
In accordance with applicable e-commerce and consumer protection guidelines, Panun Cart has appointed a Grievance Officer to address concerns.
Grievance Officer
Panun Cart Pvt Ltd
Email: grievance@panuncart.com (update if different)
WhatsApp: +91 70065 27063 
⚖️ Fair Resolution Policy
Every grievance is reviewed impartially.
Panun Cart may coordinate with sellers, logistics partners, or payment providers to resolve issues.
Decisions are made based on platform policies, order records, and available evidence.
📌 Important Notice
Submitting false or misleading complaints may result in restrictions on account access. Panun Cart reserves the right to take necessary action to protect platform integrity and user safety.
🤝 Customer Commitment
We continuously improve our systems based on customer feedback to provide a safer, more reliable shopping experience.